Build reliable customer-facing AI agents with Parlant: an interaction control harness optimized for controlled, consistent, and predictable LLM interactions.
Open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.
Production-ready AI-powered CRM with 6 autonomous agents for lead qualification, email intelligence, sales pipeline, customer success, meeting scheduling, and analytics
📖 A curated list of awesome tech resources for customer success and customer intelligence.
Second Sight - Data Driven Customer Success
The open-source skills library for Agentic Customer Success Operations. Hardened, multi-protocol playbooks designed for human CSMs and autonomous AI agents. Codifying technical API logic, expansion blueprints, and predictive churn-stop plays to close the Value Realization Gap. Licensed for internal business use. Please contribute & collaborate.
Playbooks, SOPs, and customer-facing resources showcasing my Customer Success approach — adoption, renewals, and retention strategies.
🐵 Export the latest list of users on your marketplace to your Mailchimp account easily.
Personal daily-operations system as a Cowork Custom Skill — tasks, customers, stakeholders, and a mail-capture loop for customer-facing roles.
Provide 19 business operation skills for AI agents following the Agent Skills standard to analyze workflows and assess ROI efficiently.
Showcases my work at Finzooid (2019–2022) in customer success and marketing ops using ChatGPT, Power BI, Buffer, and SQL. Includes anonymized examples of feedback analysis, KPI tracking, social scheduling, and churn prediction workflows.
End-to-end machine learning pipeline to predict seller churn for the Olist e-commerce
Collects feedback via forms, analyzes sentiment with Google Gemini AI, saves feedback in Google Sheets, and alerts Customer Success on negative reviews.
AI 客户成功助手：自动分析客户经营数据、识别风险、生成经营分析报告
Comprehensive customer acquisition systems covering modern lead generation, conversion optimization, and customer onboarding methodologies. Build sustainable customer acquisition processes.
A comprehensive resource designed to help professionals working in Customer Success excel in their roles.
Microservice-based Onboarding Generator
🤖 Optimize lead management with an AI-powered CRM assistant that delivers insights and analysis through Google Gemini AI and LangGraph.
This dashboard helps us track agent performance and related data, By using the displayed data, we can improve agent performance to meet our needs.
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